Customer Service Skills for Success 2026 Release 1st edition by Lucas

Customer Service Skills for Success 2026 Release by Lucas is a practical guide to building the communication, problem-solving, and relationship skills needed in customer-facing roles. The text covers service attitudes, listening, verbal and nonverbal communication, technology-assisted service, dealing with difficult customers, workplace diversity, and professional behavior. Designed for business, communication, and career readiness courses, it helps students understand how service quality influences customer loyalty and organizational reputation. This edition supports learners preparing for retail, hospitality, office, call center, healthcare, and other service environments.