Managing Hospitality Organizations 3rd edition by Ford

Managing Hospitality Organizations, 3rd edition by Ford, published by Sage, introduces students to the managerial principles behind successful hospitality operations. The text focuses on service-centered leadership, organizational culture, employee engagement, guest experience, and performance in hotels, restaurants, resorts, and related service businesses. It emphasizes the distinctive challenges of managing people and processes in a customer-facing industry where consistency, quality, and responsiveness are essential. Suitable for hospitality management courses, the book helps readers connect management theory to everyday decisions made by supervisors, department heads, and executives in hospitality organizations.