Managing Quality - Integrating the Supply Chain 8th edition by Foster

Managing Quality: Integrating the Supply Chain, 8th Edition by Foster presents quality management as a system that reaches across operations, suppliers, customers, and organizational strategy. This Wiley textbook introduces key frameworks and tools, including continuous improvement, statistical process control, Six Sigma, benchmarking, service quality, and supply chain integration. Students learn how quality affects competitiveness, productivity, and customer satisfaction in both manufacturing and service settings. With a managerial perspective and applied examples, the book supports courses in operations management, supply chain management, and quality assurance.