Plunkett's Procedures for the Canadian Medical Administrative Assistant 6th edition by Ramsay

Plunkett’s Procedures for the Canadian Medical Administrative Assistant, 6th edition by Ramsay, introduces the essential office procedures, communication skills, and administrative responsibilities used in Canadian health care settings. The text addresses appointment scheduling, patient records, billing processes, medical documents, privacy, professional conduct, and workplace organization. Its practical approach helps students understand how administrative tasks support safe, efficient patient care and interprofessional communication. Written for medical office administration programs, this edition is useful for building the procedural knowledge and professionalism expected of Canadian medical administrative assistants.